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Legal documents and policies
Everything that governs how you use Datafuel and how we handle your data, in one place. Each document shows the date it was last updated.
Documents
- Legal · TermsTerms & conditionsThe contract between you and Datafuel. Part I is the Terms of Service; Schedules A to D cover payment and billing, fair usage, service levels and the affiliate programme. The Refund Policy, Right of Withdrawal and KYC pages are incorporated by reference.Last updated
- Legal · PrivacyPrivacy policyHow Datafuel handles personal data: what we collect and why, how long we keep it, where it goes, cookies, the residential SDK, security, and the Data Processing Agreement for business customers with the sub-processor list.Last updated
- Legal · RefundsRefund policyOne rule for everyone, written down. Business customers can request a refund within 24 hours of purchase if little of the plan has been used; consumers keep their statutory 14-day right of withdrawal, which this policy never limits. Failed requests are never charged.Last updated
- Legal · ConsumersRight of withdrawalIf you buy as a consumer, you have 14 days to withdraw. This page gives the pre-contractual information required by the Italian Consumer Code, explains the immediate-performance option at checkout, and includes the model withdrawal form.Last updated
- Legal · VerificationKYC & verificationWhen Datafuel verifies an account, which providers perform the check, what happens to the data, and how restricted ports and domains are unlocked. Verification is at our discretion and always explained.Last updated
- Legal · CompanyCompany informationWho operates Datafuel: Double C S.r.l., an Italian company registered in Rome. Company identifiers, registered office, contact addresses and the registered trade mark, as required by the Italian Civil Code and e-commerce law.Last updated
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Write to the address that matches your question and it reaches the right team.
- Privacy questions and data requests
- privacy@datafuel.ai
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- legal@datafuel.ai
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- support@datafuel.ai
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- security@datafuel.ai
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- double.c@pec.it