Refund policy

• Applies to your first purchase of each product (Residential, Mobile, ISP, Datacenter, Scraping API credits).
• Request within 7 days of purchase from the dashboard or by emailing billing@datafuel.ai.
• We refund 100% of the unused balance to the original payment method within 5–10 business days.
• Used traffic or credits are not refunded; the free trial exists so you can test before you buy.

• Dedicated IPs are refundable within 24 hours of provisioning if fewer than 10 requests were made through them.
• After 24 hours, or once used, dedicated IPs are non-refundable for the current period; cancel renewal at any time from the dashboard.
• If an IP is unusable on delivery (blocked, misrouted, wrong location) we replace it or refund it regardless of timing.

• Cancel before the renewal date to avoid the next charge; access continues to the end of the paid period.
• Renewal charges are refundable within 48 hours if the renewed period has not been used.
• Downgrades take effect at the next renewal; the difference is not refunded mid-period.

• Accounts suspended or terminated for breach of the Acceptable use policy.
• Purchases made with promotional or bonus credits.
• Chargebacks filed without first contacting billing@datafuel.ai — we ask for the chance to fix it.

Dashboard → Billing → Request refund, or email billing@datafuel.ai from your account address with the invoice number. We confirm within one business day and the refund is issued to the original payment method; card refunds typically appear within 5–10 business days depending on your bank.

Consumers in the EU also have statutory withdrawal rights for 14 days on services not yet fully performed; this policy does not limit them.